General Terms
The terms "you," "your," and "yours" refer to the customer. The terms "Company," "we," "us," and "our" refer to Aarson IT solutions, Inc. ("Aarson IT solutions"). These General Terms and Conditions are governed by our Terms of Service. Our Terms of Service take precedence over any conflicting provision.
BY USING Aarson IT solutions'S SERVICES AND WEBSITE, YOU CONSENT TO THESE TERMS. If you do not agree, please do not use the website and/or services.
Credit Requests & Cancellation
Credit cancellation requests shall be authorized only until the process request is incomplete. Once approved, cancellation is not permitted. Payments for raised credit requests must be completed within 7 days. Delays may result in service deactivation.
Account Ethics & Confidentiality
Users must maintain strict confidentiality of account information including invoices, transactions, payments, application details, and panel access. Disclosure to third parties is strictly prohibited.
Accuracy & Completeness of Information
Aarson IT solutions strives to ensure accuracy but makes no warranties regarding correctness or completeness. Information may be updated without notice.
Your Use of This Website
You may download content for personal use provided copyrights are not altered. No ownership rights are transferred. Downloading content is at your own risk. Aarson IT solutions is not liable for data loss or damage.
Changes to Terms
Aarson IT solutions reserves the right to modify these Terms & Conditions at any time without prior notice by updating the website.
User Registration & Verification
Users must register with accurate and valid details. Providing false or incomplete information may result in account suspension or termination without notice.
Users may be required to submit identification documents as per Department of Telecommunications regulations. Failure to submit within 30 days may lead to account deactivation without refund.
Service Activation Delay
Accounts are typically activated within 7 days of payment confirmation. Activation time may vary due to customer requirements or non-working days.
Resolution Policy
If service resolution is not provided within 30 days from payment date, users are entitled to a 100% refund of available account balance.
Exit Policy for Voice Services
- Only virtual mobile numbers are transferable.
- Landline, Toll-Free, and PSTN numbers are non-transferable.
- Transfer fee of INR 2000 applies.
- Services may continue during porting with applicable charges.
- Security deposit up to INR 5000 may be charged and refunded post-transfer.
Communication Consent
Users consent to receive communications via email, calls, and SMS regarding services, transactions, promotions, and updates.
Termination
Users may deactivate accounts anytime. Aarson IT solutions may suspend or terminate services without notice for violations or non-payment.
Prepaid Plans
- Services may be renewed within 2 months of expiration.
- Previous numbers are retained only if available.
- Service plans are not guaranteed after one month of expiration.
Privacy Guidelines
Users must provide accurate information and maintain secure credentials. Aarson IT solutions stores and protects user data as per the Information Technology Act, 2000.
Use of Content
Website content may be used solely for non-commercial purposes. Reproduction or redistribution without written permission is prohibited. Aarson IT solutions may modify content at any time.
Fair Usage Policy
Credits unused for extended periods may be subject to fair usage limits (typically 6–12 months) to ensure operational efficiency.
Scope of Services
Services are intended for cloud communication solutions including inbound and outbound messaging for business purposes.
Payment & Invoicing
Payments may be made via electronic modes. Invoices are issued periodically and discrepancies must be reported within 7 days.
Regulatory Guidelines
Aarson IT solutions operates under DOT and TRAI regulations and may modify services as required by law without notice.
Support
24×7 support is available via email at info@aarsonitsolutions.com or phone 9712724242. Response time is typically 24 hours.
Governing Law & Jurisdiction
These terms are governed by the laws of India. Jurisdiction lies with courts in Bangalore Urban District.
Disclaimers
Services are provided "AS IS" without warranties. Aarson IT solutions is not liable for damages arising from use, downloads, or third-party policy violations.
Products & Services
All products and services are subject to separate agreements. Unauthorized use is prohibited.
Limitation of Liability
Aarson IT solutions shall not be liable for direct or indirect damages arising from website usage, service failure, or third-party disputes.
Contact
Email: info@aarsonitsolutions.com
Phone: 95996 64226